Conflict Resolution Skills for Managers: A Practical Guide!

Creating a Positive Team Culture by Resolving Conflict Constructively

In this webinar, industry expert Bob Churilla shares insights from the latest research on conflict coaching and team development. Geared towards managers, team leaders, and team members, the session focuses on imparting basic coaching skills that can be immediately applied. Participants will also discover valuable resources to deepen their understanding of conflict dynamics.

The webinar aims to provide practical rather than theoretical coaching knowledge, equipping attendees with the skills needed to support their teams effectively. Specific topics include basic coaching principles, effective questioning techniques for conflict resolution, and managing accountability issues that arise during coaching. By addressing these areas, participants will gain the necessary skills to navigate team conflicts confidently, dispelling any misconceptions about coaching and enhancing their ability to coach team members through challenging situations.

Webinar Objectives

• How do you help your team to develop skills to handle internal conflict?
• What can help a team gain greater understanding of their differences when conflict arises?
• What major areas must be addressed when handling conflict?
• Potential Solutions to Problem Areas

Participants will learn how to use an interest- based approach to dealing with team conflict.

The use of powerful questions can be used to help a team and individuals learn and understand what the real issues are and the needs of those involved. The major issues of conflict always involve interests, needs and the strong emotions of the team members involved.

Webinar Agenda

• Coaching will be defined generally.
• General conflict principles will be introduced.
• The specific elements of the two methods discussed will be applied to the problem areas.
• Coaching and conflict resolution principles will be integrated in dealing with team conflict.

Webinar Highlights

• Explore Two Coaching Methods for Conflict Resolution.
• Gain Insight into Conflict Triggers for Self and Others.
• Learn to Ask Powerful Questions for Conflict Understanding and Resolution.
• Understand the Basics of Interest-Based Negotiation.
• Reflect on Personal Role in Conflict Situations.
• Emphasize the Importance of Goal Setting in Coaching.
• Assist Coaches in Generating Conflict Resolution Options.
• Receive Coaching on Managing Difficult Conversations Effectively.

Who Should Attend

Human Resource Managers, Marketing Managers, Salespersons, General Managers, Engineers, I Nurse Supervisors, Government and Non-profit Managers